Customer Portal

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Pay bills, view usage, and manage your service from anywhere — anytime.

Muscle Shoals, Alabama

Powering Muscle Shoals Since 1933

One of the Tennessee Valley Authority's 153 electricity distributors, serving over 9,061 residential and commercial customers across northwest Alabama.

Online Payments

Pay Your Bill Online — Fast & Secure

Our secure Orbit One portal is available 24 hours a day, 7 days a week. No waiting in line, no hassle.

New & Existing Customers

Start or Stop Service Today

Moving in or out of the Muscle Shoals area? Request new service connections or schedule a disconnection online or by calling our office.

0 Residential Customers
0 Commercial Customers
0 Miles of Line
1933 Year Established
About MSEB

Serving Northwest Alabama for Over 85 Years

A locally governed municipal utility with deep roots in the Tennessee Valley.

Muscle Shoals Electric Board was founded in 1933 after President Roosevelt signed the Tennessee Valley Authority Act into law. Mayor George L. McBride formally requested electric service for the city on July 30, 1933, and on October 14, 1933, the first TVA power connection was made — serving approximately 24 customers in the Highland Park area.

From those 24 customers and $150 in monthly revenue, MSEB has grown into a full-service municipal utility serving the City of Muscle Shoals and the TVA Reservation in northwest Alabama — situated along the southern banks of the Tennessee River.

Today, under General Manager Matt Bernauer, MSEB delivers safe, reliable, affordable electricity to thousands of residential and commercial customers, maintaining 232 miles of line with an average load factor of 63%.

Read Our History Meet the Staff
Muscle Shoals Electric Board sign
MSEB at a glance

By the Numbers

Residential customers 7,216
Commercial customers 1,845
Miles of line maintained 232
Average load factor 63%
Annual revenues $36,088,717
Total assets $47,038,174
TVA distributor number 153 total
Current Rate Schedule
Effective May 1, 2026
Residential
Customer charge $24.90/mo
Energy rate $0.11101/kWh
Commercial GSA-1 (<50 kW)
Customer charge $30.50/mo
Energy rate $0.12482/kWh
Outdoor Lighting
71W LED $8.74/mo
141W LED $12.88/mo
Full Rate Schedule
Rates subject to change. Contact MSEB for complete commercial and industrial schedules.
Customer Resources

Everything You Need to Manage Your Service

Important Documents

Rate schedules, service agreements, engineering drawings for overhead and underground service, and distributed generation applications (Tier 1 & Tier 2).

Pay Your Bill

Pay online 24/7 through Orbit One. Set up automatic bank draft with five business days notice — the free, no-hassle way to pay your bill.

Start / Stop Service

To connect service, bring two forms of ID, your SSN, proof of occupancy, and your desired start date. Applications received after 4:00 pm process the next business day.

Rates & Fees

Residential: $24.90/month + $0.11101/kWh. Multiple commercial schedules (GSA-1, GSA-2, GSA-3) and outdoor lighting rates effective May 1, 2026.

Safety & Energy Tips

Electrical safety tips for outlets, cords, GFCIs, and appliances. Access TVA EnergyRight home efficiency programs to save energy and money.

Job Openings

MSEB is an equal opportunity employer. Available positions are posted in our lobby at 1015 Avalon Avenue and on this website. Check back regularly for new listings.

Our Team

Meet the MSEB Staff

MB
Matt Bernauer
General Manager
mbernauer@mseb.net
KB
Kevin Buttrum
Assistant Manager
kbuttrum@mseb.net
TC
Todd Cochran
Superintendent / Safety
tcochran@mseb.net
DB
Dan Burns
Office Manager
dburns@mseb.net
HG
Heather Gasque
Head Clerk
hgasque@mseb.net
Field Operations

Our Crew at Work

A Proud Tennessee Valley Authority Partner

MSEB is one of 153 local power companies that distribute TVA-generated electricity across the Tennessee Valley region. As a TVA distributor since 1933, we work to bring you reliable, low-cost electricity generated from a diverse mix of hydro, nuclear, natural gas, and renewable energy sources.

TVA Distributor
Since 1933
EnergyRight
Solutions Partner
TVPPA Member
TN Valley Public Power
Announcements

Important Notices & Updates

Policy Update — January 1, 2025

MSEB No Longer Offers Payment Arrangements

Effective January 1, 2025, MSEB will no longer be able to make payment arrangements. Disconnection may occur after the Final Date to Pay listed on your notice. Local assistance agencies are available — see Customer Service for details.

Surplus Property

Surplus Property

No surplus property is currently available for bid. Check back later or call (256) 386-9290 for more information.

Save Money — No Fees

Sign Up for Free Automatic Bank Draft

Avoid card processing fees! Bank draft is the easiest, most reliable, and no-cost way to pay your MSEB bill — automatically deducted each month.

Excavation Safety

Call 811 Before You Dig — It's the Law

Alabama law requires calling 811 before any digging project. This free service locates buried utility lines and helps prevent dangerous accidents and service outages.

Office Hours

Monday – Friday: 8:00 am – 4:00 pm

Closed on observed holidays.

View Holiday Schedule →
Contact

1015 Avalon Avenue, Muscle Shoals, AL 35662

Phone: (256) 386-9290

Fax: (256) 386-9293

Pay My Bill
Physical Address
1015 Avalon Avenue, Muscle Shoals, AL 35662
Mail: P.O. Box 2547, Muscle Shoals, AL 35662
Phone & Fax
Fax: (256) 386-9293
Office Hours
Monday – Friday: 8:00 am – 4:00 pm
Closed on observed holidays